Privacy

If you need to find more information on specific support related issues then please follow the information links below:

How are you able to offer your prices far more competitively than your competition?

A. Due to our streamlined business model and levels of automation we are able to greatly reduce the costs of our business, this allows us to run our business more efficiently and pass the savings on to you.

If I want to buy something from Aquastuff, is my credit card number safe from hackers?

A. During and after the checkout process your credit card details are encrypted and sent to a secure Protx server. We do not store your credit card details for security reasons, therefore your credit card number is 100% safe.

How secure is buying over the web / I''ve heard horror stories about other Internet companies?

A. If we look at the security issue first, when you type your credit/switch card number into our site, our web site is in secure mode. This means that the information you type in will be encoded and our server decodes it. In other words, this stops anyone evesdropping, during the process. Our system uses the "Secure Socket Layer", which every trading web company uses. You will be able to tell if you are in secure mode when a little padlock appears bottom right of your screen. Secondly if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line.

Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?

A. At Aquastuff, we don''t sell your details or bombard you with unsolicited mail. You will only receive invoices and confirmations for the goods that you buy, and once in a while a newsletter to inform you of the latest news concerning Aquastuff and its products. Furthermore once your data is with us, we will not pass it on to any other companies.

How can I pay for my order?

A. We currently accept Visa/Mastercard/Solo/Debit and Switch. We do not accept Visa Electron/Amex.
Phone or email us for bulk orders, and if you wish to pay by cheque.

Do you have international shipping?

A. Yes to EU countries.

How long will my order take (in the U.K)?

A.We aim to dispatch your order within one week of our receipt of your order, most are sent the next day .If it is going to be longer, we will tell you.

Can you ship my order to my work address?

A. When you place your order with us, the address you fill in will be the delivery address.Therefore type your work address there.Then when you access our secure Protx page, use your credit card billing address, i.e. the address that your bank has you registered at.

Can I call Aquastuff. to place an order?

A.Yes you can, just contact us on: +44 (0) 207 798 8912

If I have a problem with a product that I have ordered from you, how do I get help?

A.You can phone, email us, or even post your problem on our discussion forums where we will try and resolve the problem.

How do I view my past orders?

A. You can view your order history by going to Account section. Here you will see your orders in invoice number order, along with a status icon..

I need to find out more information about a product, what do you suggest?

A. In the rare event that you cannot find the relevant information on our site then we advise you to email us or post a message on our discussion forums.
Failing that visit the manufacturers site to obtain more detailed information. After all they know their products better than we do.

If I place an order and something is out of stock what happens to the rest of my order?

A. If something is out of stock on your order then we will contact you as soon as possible to let you know how long the possible delay will be and to arrange a refund if you choose so.

Q. If I want to comment on an item how can I do that?

A. You can email or call us. We welcome entries on the 'Product Review'

space provided with every item.